FAQ

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

WHEN WILL MY ORDER BE SHIPPED?

Orders placed Monday-Friday before 11 AM PST will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 11 AM PST will begin processing the next business day. Orders placed on Friday after 11 AM PST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

HOW DO I CHECK THE STATUS OF MY ORDER?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

WHAT SHIPPING METHOD DO YOU USE?

We ship single prints via USPS First Class mail. If you buy more than one print we will ship USPS Priority Mail. We ship all international orders via USPS First Class International Mail. Once orders are packed and shipped, First Class packages typically take 2-8 days to arrive, Priority Mail packages typically take 3-5 days to arrive. International orders typically take 8-14 days to arrive. 

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?

You have 30 days to decide if the eligible item is right for you. We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered, or worn and that all labels and tags are attached.

Please contact us for return instructions.

HOW DO I CANCEL OR EDIT AN ORDER?

To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

IS MY PRIVACY AND PERSONAL INFO SECURE ON YOUR SITE?

All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

WHAT HAPPENS IF THE ITEM I ORDERED IS OUT OF STOCK?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible.

HOW DO I USE DISCOUNT CODES IN YOUR SHOP?

Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.

HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?

If you have any additional questions, feel free to send us an e-mail at hello@mapstudios.co